Hosted Design Manager (Architect)
Developed HPBX solutions for assigned customers who have acquired the Hosted PBX Product.
Drove customer orders through the design and service delivery process while exceeding customer expectations and meeting agreed upon timeframes.
Interfaced with and scheduled multiple resources throughout the service delivery process including managed services engineering, systems translations, field operations, training and various vendors.
Developed an expert level understanding of the HPBX’s programming, deployment and nuances to provide detailed explanations of services to client base.
Wrote extremely detailed project plans, call flows and work matrices so that TelePacific resources and customer resources could interface during the deployment and delivery process with minimal negative impact on the customer enterprise.